@article{article, title = {{The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market}}, publisher = {{Informa UK Limited}}, url = {{http://dx.doi.org/10.1080/10580530.2020.1696526 }}, year = {{2019}}, month = {{11}}, author = {{Dey BL and Al-Karaghouli W and Minov S and Babu MM and Ayios A and Mahammad SS and Binsardi B}}, doi = {{10.1080/10580530.2020.1696526}}, volume = {{37}}, journal = {{Information Systems Management}}, issue = {{1}}, pages = {{2-15}}, note = {{Accessed on 2025/03/13}}}