TY - CHAP T1 - Introduction: Is Modern Necessarily Better T2 - Modernising Work in Public Services: Redefining Roles and Relationships in Britain鈥檚 Changing Workplace CY - London PY - 2007/01/01 AU - Dibben PJ AU - James P ED - PB - Palgrave SP - 1 EP - 10 Y2 - 2025/03/13 ER -