TY - JOUR T1 - Disenfranchising customers: lessons from England and Ireland JO - Water and Environment Journal PY - 2011/09/01 AU - Ashley R ED - DO - DOI: 10.1111/j.1747-6593.2010.00248.x PB - Wiley VL - 25 IS - 3 SP - 438 EP - 440 Y2 - 2025/03/13 ER -