@article{article, title = {{Enhancing customer loyalty: critical switching cost factors}}, publisher = {{Emerald}}, url = {{}}, year = {{2016}}, month = {{4}}, author = {{El-Manstrly D}}, doi = {{10.1108/josm-09-2015-0291}}, volume = {{27}}, journal = {{Journal of Service Management}}, issue = {{2}}, note = {{Accessed on 2025/03/13}}}