@article{article, title  = {{Corporate responses to the Coronavirus crisis and their impact on electronic-word-of-mouth and trust recovery : evidence from social media}},

 publisher = {{Wiley}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/171219 }},

 year = {{2021}},

 month = {{3}},

 author = {{Wang Y and Zhang M and Li S and McLeay F and Gupta S}},

 doi = {{10.1111/1467-8551.12497}},

 volume = {{32}},

 journal = {{British Journal of Management}},

 issue = {{4}},

 pages = {{1184-1202}},

 note = {{Accessed on 2025/03/13}}}