TY - JOUR T1 - Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care JO - Journal of Service Management PY - 2020/08/27 AU - Vogus TJ AU - Gallan A AU - Rathert C AU - El-Manstrly D AU - Strong A ED - DO - DOI: 10.1108/josm-04-2020-0095 PB - Emerald VL - 31 IS - 5 SP - 979 EP - 1013 Y2 - 2025/03/13 ER -