TY - JOUR T1 - An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines JO - International Journal of Quality & Reliability Management UR - http://dx.doi.org/10.1108/ijqrm-07-2013-0110 PY - 2015/05/05 AU - Ali F AU - Dey BL AU - Filieri R ED - DO - DOI: 10.1108/ijqrm-07-2013-0110 PB - Emerald VL - 32 IS - 5 SP - 486 EP - 502 Y2 - 2025/03/13 ER -