@inbook{inbook, title  = {{Self-Service Economy}},

 publisher = {{SAGE Publications, Inc.}},

 url = {{}},

 year = {{2011}},

 month = {{1}},

 author = {{Williams CC}},

 doi = {{10.4135/9781412994248.n473}},

 isbn = {{9780872896017}},

 note = {{Accessed on 2025/03/13}}}